The Western Australian Electoral Commission (WAEC) values all complaints and feedback to ensure the continuous improvement of our service delivery. Our approach to handling complaints and feedback is outlined in our complaints and feedback policy. The policy sets out how to submit a complaint or make feedback and the principles and processes that we will follow to manage a complaint.
How to make a complaint or provide feedback
Complaints and feedback must be submitted through our online feedback submission form at the following link - Complaints and Feedback Webform.
To assist us in assessing your submission, please include clear details of your complaint or feedback including the outcome or resolution that you are seeking. Supporting evidence should also be submitted where possible. For example, a complaint regarding incorrect authorisation of electoral advertising should be accompanied with photo evidence and an indication of the person responsible.
When will we respond?
The response rate for complaints will vary according to the complexity and urgency of the subject matter. We will acknowledge all submissions within 3 business days and aim to resolve most complaints within 7 business days. We will advise you if we think it is going to take longer.